Ways to reach us
Pick the channel that fits. A tracked request is always open to you; live chat and callbacks come with the paid plans. An AI assistant for instant answers is coming soon.
Instant answers drawn from the documentation, your workspace state and past tickets. In development.
A support engineer with your session, batch and plan context already open in front of them.
A tracked ticket on one thread, with diagnostics, attachments and every escalation recorded.
Runs as a scheduled call — send the details and a few times that suit you, and we set up a meeting to look at your screen together.
A direct line into the escalation queue. No IVR, no queue, answered by an engineer.
Before you write to us
If your issue involves a specific batch, session or invoice, mention its ID — the engineer can read the matching diagnostics directly, so the first reply usually contains the answer rather than a question.